COVID-19 Library FAQ
Interlibrary Loan FAQ
Q: Can I still request materials through Interlibrary Loan even though the library is closed?
A: Yes. ILL is accepting requests for electronic journal articles, book chapters, theses, and dissertations as well as print materials.
Q: How do I submit an Interlibrary Loan request?
A: Submit requests for materials using ILLIad. You must create an account before submitting your request.
Q: Will I still be charged the $2.00 processing charge?
A: During the closure, the $2.00 processing charge will be waived.
Q: How long will it take to receive my requested items?
A: Electronic items will usually arrive in 24-48 hours. The arrival of print materials will depend on closures at other libraries.
Q: How do I pick up my requested print material items?
A: Library personnel will contact users via email after each request is received to provide status updates, schedule pickup, and provide instructions for pickup. In accordance with the UL Lafayette guidelines, masks are required when using the curbside delivery service. Curbside delivery pickup hours are as followed
- Tuesday | 8:00 a.m. - 11:00 a.m.
- Thursday | 8:00 a.m. - 11:00 a.m.
Q: Will I be charged overdue fines for materials?
A: Interlibrary Loan will not charge overdue fines for materials on loan from other libraries.
Q: I currently have books out from Interlibrary Loan at home. Should I return them?
A: Users who have books from Interlibrary Loan in their possession should keep them at home until the library reopens. Do not return anything via mail or the library's book drop.
Direct all questions about library Interlibrary Loan services to firstname.lastname@example.org.